Teams & Condition
Our Teams & Condition
This onboarding agreement is entered into between Sparkle Surney cleaning Services LLC located in Arlington, Texas and the client.
This agreement outline the terms and conditions for provision of residential cleaning services by the service provider to the client.
Services provided
Service provider agrees to provide residential cleaning services to the client as per the agreed scope of work which may include but is not limited to :
Dusting and polishing furniture
Sweeping ,vacuuming and mopping floors
Cleaning and sanitizing bathrooms
Cleaning exterior or interior of kitchen appliances ,countertops, cabinets, and sinks
Wiping down surfaces and mirrors
Emptying trash bins
Additional services as agreed upon in writing.
Work Hours
Our normal work days are Monday through Friday, 8.00 am to 5.00 pm. we Work from a schedule and recommend the same time and weekday for your cleaning to create consistency and convenience for us both.
Right to refuse service
We reserve the right to deny or terminate service due to safety concerns, inappropriate behavior or uncomfortable situations or working condition, extremely unsanitary conditions, threats ,weapons on premises, severe clutter or disconnected utilities. Our employees may refuse to offer service on the spot and you will be charged a cancellation fee.
Alarms and Keys
You don’t have to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive and set it up again when we leave. We may also need a house key if needed to access the house. The service provider will handle keys ,codes and access information with utmost care and confidentiality. We charge a $ 50 lockout fee if we have a confirmed appointment and can’t get in.
Rescheduling / Late cancellation
Stuff will happen at one point or another for any reason, and one of us may need to reschedule or cancel your cleaning. Please communicate with us; call, text, or email us as soon as possible, and we will do our best to reschedule your cleaning at our earliest convenience. We will do the same as long as we have a 24-hour notice and no cancellation charge. Any cancellation not within 24 -hour notice will incur a $50 fee. Late schedule changes due to unexpected circumstances not under your control will be reviewed case-by-case.
Cleaning supplies
We provide the products and supplies needed for cleaning your home. If the client has any specific preferences or requests regarding the use of certain cleaning products or equipment ; it must be communicated to the service provider before the commencement of service.
If you require us to use your cleaning supplies or equipment, please note that we will not be responsible for any damage caused by those products .When such requests are made, we ask that you have the cleaning supplies ready for the cleaning so we can offer our services efficiently and effectively as possible.
Use of homeowner’s vacuum
If you request us to use your vacuum, we will not assume or accept any liability for any damages to the equipment. Since we are not responsible for its maintenance, we will nor be responsible for any repairs to it. If the vacuum is not in working condition when we arrive to clean your house, we will not be able to perform any vacuuming of carpets.
Sick policy
If you or your family member gets sick with a contagious illness, please call us and reschedule your cleaning. Even though we clean and disinfect your house, we might transfer germs to the next home or become sick. To be fair to all our customers, we prefer to wait until you get well. On our end, we will call in sick to protect you and your family.
Before and after pictures
We take before and after pictures for the service we provide for liability purposes. We may use this pictures with permission of the home owner to promote our business .
Satisfaction
We take pride in our job, but if for any reason you are not 100 % satisfied with our job, please call us at 325-313-6649 within 48 hours, and we will try our best to re-clean the specific areas not done to your satisfaction or resolve your concern.
Refunds
We do not offer refunds ,Our goal is to provide the best professional service to our clients but we are human and we may miss things. If this happens please call or email us within 24 hours and we will rectify the areas not done to your satisfaction at no extra cost.
Pricing
We offer flat rate pricing based on the square footage of your house, the number of bedrooms, bathrooms and the type of service you choose. The prices are just estimates and may change depending on the condition of your home.
We offer several other add-on services for your convenience at additional charges. Please contact us for any extra services that are not listed in our extras. Likewise, we will charge an extra fee for any additional service not previously discussed.
Payments
For clients paying with cash, half of the Payment is due before the service begins and the remainder is paid at the end of service for those paying with credit card ,the card will be charged one hour after booking then the card will be held till the end of service to avoid defaulting. This is to ensure smooth service delivery process and to maintain financial stability of our business. We kindly request that you complete the payment process promptly following the confirmation of your booking.
Failure to make half payment on the day of booking may result in defaulting on your reservation. In such cases we reserve the right to cancel your booking and offer the time slot to others.
We highly recommend paying with credit card or Zell. This forms of payment are secure and will leave an electronic accounting trail to your record, Simply pay through our booking form on our website at (https://sparklesurneycleaning.com/book -now) to book and pay.
Price Increase
We may adjust our rates as needed during the year; should there be any changes in the frequency of the client’s established service schedule ,home or living situation: remodel, change of address, or number of people living in the house, your price may be increased accordingly to accommodate the changes. However, we will notify our customers before we make any changes.
Referrals
We appreciate it when you tell your friends and neighbors about our services, and as a token of appreciation, we give a referral bonus once the referral books a service with us. Just let the referral know to mention your name and we will add our referral bonus to your account so that your next cleaning is discounted.
Running water and electricity
We will need running water and electricity to clean your house effectively. Please ensure there is running water and electricity on the day of service. We may charge a cancellation fee or reschedule the service when there is no water and electricity to do the cleaning.
Handling Breakages / loss
Accidents happen, and we will do our best to protect your home and possessions, but if something breaks without us noticing, please call us at 325-313-6649 to report the incident. Please report any breakages or damages within 24 hours of the incident or loss of any items. We will try to replace identical items but this is not a guarantee.
We will review the incident and will reimburse or replace it accordingly. Please note that we will not accept responsibility for inherently unstable, delicate, or inappropriately placed items.
Please move any fragile, expensive, personal or delicate items to a safe location; we will not clean these items, collectibles, or artwork or ask us to skip that area altogether.
We are not responsible for any damage caused by normal wear and tear, faulty or improperly installed items. Please notify us of any items in your home that require any attention.
Services we do not offer
Due to restrictions from our insurance, we do not lift or move items that weigh more than 20 pounds.
We do not climb heights higher than 6 feet above the ground. In addition, we do not use a ladder higher than a two-step ladder.
Mold removal
Holding Homes
Laundry and folding
Cleaning inside China cabinets and curios
Cleaning sliding glass doors
Computers and television screens (we only dust)
Any Bodily fluids, excrements ,vomit , pet rine / waste, cat litter boxes and other biohazard material.
Pest cleanup services
Cleaning inside dishwashers, washing machines, and dryers.
Running Errands around and outside the customer’s home.
Shopping, dog sitting or babysitting, and housewarming services.
Washing of exterior windows and any interior window that we cannot reach with a two-step ladder.
Cleaning of Dishes. If dishes are left on the sink, we will work around them to clean the sink.
Cleaning cast iron stove tops ,we only wipe them.
Pets
We love pets and would love to work without upsetting them. Please notify us if you own any pets before the day of service. Please secure / lock your pets to avoid any interruptions and injuries. If your pets become anxious or present a safety concern ,Sparkle Surney Cleaning Services LLC reserves the right to remove its employees from your home. Our employees will not enter a home if they believe a pet is a threat to their safety .If removal of our cleaning crew /employee is due to aggressive pets, our cancelation fee policy will apply.
We are not responsible for cleaning up after pets or caring for and controlling any pet on the client’s premises. If pets make a mess on something that has just been cleaned, we will not re-clean.
Children
Please supervise your children while our staff is cleaning. We are not responsible for cleaning after and supervising your children.
If you have any questions or concerns, Please don’t hesitate to call us at 325-313-6649
By signing, I agree to Sparkle Surney Cleaning Services LLC’s Conditions and Terms of Service.
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Thank you for choosing our services. We look forward to providing you an excellent experience for you before.